Starbucks Coffeehouse Manager

About Forest Theater & Community Hub

The Forest Theater & Community Hub is more than a historic theater. It is a reimagined cultural destination in South Dallas where arts, culture, education, entrepreneurship, hospitality, and community come together.

Our Starbucks Coffeehouse will be at the heart of that experience, serving as a neighborhood gathering place for theater patrons, artists, students, entrepreneurs, families, community partners, and visitors. With live entertainment, special events, and a distinctive lifestyle brand experience, this will be a Starbucks unlike any other.

We are looking for a Shift Lead who wants to help build something from the ground up and be part of a team creating a new model for what a community coffeehouse can be.

Position Summary

The Starbucks Coffeehouse Manager leads all aspects of coffeehouse operations while ensuring compliance with Starbucks Licensed Store standards and Forest Theater hospitality expectations. This role oversees team development, operations, financial performance, customer experience, community engagement, and event support.

You will have the opportunity to help shape the culture, service standards, and guest experience of a brand-new coffeehouse while working in a dynamic environment that combines coffee, live entertainment, culture, and community.

Leadership & Team Development

Recruit, hire, onboard, and develop baristas and shift supervisors. Foster a culture of hospitality, accountability, inclusion, and excellence. Lead coaching, scheduling, team meetings, and performance management.

Coffeehouse Operations

Manage daily operations, food safety, inventory, ordering, cleanliness, POS systems, Starbucks Connect readiness, and operational compliance.

Financial Stewardship

Manage labor, inventory, operating expenses, sales performance, waste reduction, and business reporting.

Customer Experience & Community Engagement

Create meaningful guest experiences, support community engagement initiatives, and serve as an ambassador for both Starbucks and Forest Theater.

Event & Programming Support

Support performances, educational programs, donor events, grand opening activities, and special activations through staffing and hospitality coordination.

Qualifications

• High School Diploma or GED preferred
• Minimum 3 years of customer service
• Minimum 3 years of leadership, supervisory, or team coordination experience
• Strong communication and interpersonal skills
• Ability to lead by example and motivate others
• Strong organizational and problem-solving skills
• Passion for hospitality and creating memorable guest experiences
• Ability to work flexible schedules, including mornings, evenings, weekends, holidays, and special events

Preferred Qualifications

• Starbucks experience
• Coffeehouse, café, restaurant, or hospitality experience
• Event venue experience
• Community engagement experience
• Cash handling experience
• ServSafe Food Handler Certification
• Experience training, coaching, or developing team members

Compensation & Benefits

Pay is based on market rates and are negotiable based on experience and skills; plus, eligible benefits including medical, dental, vision, life insurance, disability coverage, paid time off, holidays, parental leave, retirement savings plans, and professional development opportunities.

What’s In It for You?

Be Part of Something New

You won’t simply be stepping into an established coffeehouse. You’ll help launch a unique Starbucks experience and play a meaningful role in shaping how it operates, feels, and serves the community.

Grow Your Leadership Career

This role gives you hands-on leadership experience in hospitality, team development, operations, customer experience, and event support. It is an opportunity to build skills that can open doors to future leadership opportunities within Starbucks, hospitality, entertainment, and the broader Forest Theater organization.

Work Where Culture Comes to Life

Imagine starting your shift with great coffee, working alongside creative people, and having live music and entertainment happening around you. The Forest Theater Starbucks is designed to be an energetic, inspiring environment where no two days feel exactly the same.

Make an Impact Beyond the Coffeehouse

Your work will contribute to a larger community revitalization effort in South Dallas. You will help create a welcoming gathering place where people connect, artists perform, entrepreneurs build, students learn, and neighbors come together.

Be Seen and Make a Difference

As an early member of the team, your ideas, leadership, and contributions will matter. You’ll have a chance to help establish the culture and standards that define this new coffeehouse.

Build Community Through Hospitality

If you believe that a cup of coffee can start a conversation, a welcoming smile can change someone’s day, and great hospitality can bring people together, this is a place where those values can become part of your everyday work.

Why Join Us?

This is your opportunity to help launch a flagship Starbucks experience within one of Dallas’ most significant cultural revitalization projects. At the Forest Theater Starbucks, coffee is only the beginning. You’ll be part of a place where music, culture, creativity, hospitality, entrepreneurship, and community come together.

If you’re ready to lead a team, grow your career, create exceptional experiences, and help build something that matters, we want to meet you.

Submit resumes to William London – wlondon@forestforward.org