STARBUCKS COFFEEHOUSE SHIFT LEAD

About Forest Theater & Community Hub

The Forest Theater & Community Hub is more than a historic theater. It is a reimagined cultural destination in South Dallas where arts, culture, education, entrepreneurship, hospitality, and community come together.

Our Starbucks Coffeehouse will be at the heart of that experience, serving as a neighborhood gathering place for theater patrons, artists, students, entrepreneurs, families, community partners, and visitors. With live entertainment, special events, and a distinctive lifestyle brand experience, this will be a Starbucks unlike any other.

We are looking for a Shift Lead who wants to help build something from the ground up and be part of a team creating a new model for what a community coffeehouse can be.

Position Summary

The Starbucks Shift Lead is a frontline leader responsible for helping bring the Forest Theater Starbucks experience to life. This role supports daily coffeehouse operations, leads assigned shifts, develops team members, and ensures that every guest receives an exceptional experience consistent with Starbucks Licensed Store standards and Forest Theater hospitality expectations.

You will have the opportunity to help shape the culture, service standards, and guest experience of a brand-new coffeehouse while working in a dynamic environment that combines coffee, live entertainment, culture, and community.

What You’ll Do

Lead the Shift

Lead daily shift execution while supporting baristas and maintaining service, safety, and operational standards. Coordinate workflow, support staffing needs, oversee opening and closing procedures, and help foster a positive, inclusive, and high-performing team environment.

Create Exceptional Guest Experience

Make every guest feel welcome, valued, and part of the Forest Theater community. Deliver exceptional hospitality, maintain a warm and energetic atmosphere, resolve customer concerns, and support theater patrons, artists, donors, entrepreneurs, students, and community members.

Deliver Starbucks Quality

Support Starbucks beverage and food quality standards through product preparation, food safety compliance, inventory organization, cleanliness, and operational consistency.

Develop Your Team

Assist with onboarding, coaching, training, and developing baristas. Help team members build confidence and skills while creating a culture centered on connection, belonging, teamwork, accountability, and professional growth.

Bring the Experience to Life

Our coffeehouse will be integrated into a vibrant cultural destination with live entertainment and special programming. Support performances, educational programs, donor events, grand opening activities, community celebrations, and special activations through hospitality leadership and service coordination.

What We’re Looking For

• High School Diploma or GED preferred
• Minimum six months of customer service experience
• Minimum six months of leadership, supervisory, or team coordination experience
• Strong communication and interpersonal skills
• Ability to lead by example and motivate others
• Strong organizational and problem-solving skills
• Passion for hospitality and creating memorable guest experiences
• Ability to work flexible schedules, including mornings, evenings, weekends, holidays, and special events

Preferred Qualifications

• Starbucks experience
• Coffeehouse, café, restaurant, or hospitality experience
• Event venue experience
• Community engagement experience
• Cash handling experience
• ServSafe Food Handler Certification
• Experience training, coaching, or developing team members

What’s In It for You?

Be Part of Something New

You won’t simply be stepping into an established coffeehouse. You’ll help launch a unique Starbucks experience and play a meaningful role in shaping how it operates, feels, and serves the community.

Grow Your Leadership Career

This role gives you hands-on leadership experience in hospitality, team development, operations, customer experience, and event support. It is an opportunity to build skills that can open doors to future leadership opportunities within Starbucks, hospitality, entertainment, and the broader Forest Theater organization.

Work Where Culture Comes to Life

Imagine starting your shift with great coffee, working alongside creative people, and having live music and entertainment happening around you. The Forest Theater Starbucks is designed to be an energetic, inspiring environment where no two days feel exactly the same.

Make an Impact Beyond the Coffeehouse

Your work will contribute to a larger community revitalization effort in South Dallas. You will help create a welcoming gathering place where people connect, artists perform, entrepreneurs build, students learn, and neighbors come together.

Be Seen and Make a Difference

As an early member of the team, your ideas, leadership, and contributions will matter. You’ll have a chance to help establish the culture and standards that define this new coffeehouse.

Build Community Through Hospitality

If you believe that a cup of coffee can start a conversation, a welcoming smile can change someone’s day, and great hospitality can bring people together, this is a place where those values can become part of your everyday work.

Why Join Us?

This is your opportunity to help launch a flagship Starbucks experience within one of Dallas’ most significant cultural revitalization projects. At the Forest Theater Starbucks, coffee is only the beginning. You’ll be part of a place where music, culture, creativity, hospitality, entrepreneurship, and community come together.

If you’re ready to lead a team, grow your career, create exceptional experiences, and help build something that matters, we want to meet you.

Submit resumes to William London – wlondon@forestforward.org